SavorQ Privacy Statement
This Privacy Statement describes how SavorQ Ltd. (“SavorQ”, “we”, “us”, or “our”) collects, uses, and manages your personal information (i.e., any information that relates to an identified or identifiable individual) as part of providing our Services (defined below).
1. Scope
This Privacy Statement applies to the following groups:
Merchants: Businesses that have expressed interest in using the Services or have contracted with SavorQ to provide the Services.
Merchant Employees: Employees of our Merchants who use our Services.
Guests: Individuals who use SavorQ Services directly or through a Merchant, partner platform, or affiliated application.
This Statement also covers individuals who visit our websites, including https://www.savorq.com and any related subdomains (“Websites”), and our business partners.
Certain Services, such as payment or loyalty systems, may involve data collection directly from your interaction with our systems or a Merchant’s use of them.
By using our Services and providing your personal information, you acknowledge and agree to the practices described in this Privacy Statement.
2. Definitions
“Services” means the products and services (including hardware and software) offered by SavorQ, which may include:
Point-of-sale (POS) systems
Payment processing
Loyalty, marketing, reservations, and delivery tools
Merchant and Guest-facing mobile apps
Online ordering, pickup, and table-payment services
Merchant account management, invoicing, analytics, and support
“You” or “Your” refers to a Merchant, Merchant Employee, Guest, website visitor, or any individual whose personal information is processed by SavorQ.
3. Personal Information We Collect
The personal information we collect depends on your interaction with our Services.
A. Merchants
We may collect:
Name, contact information, address, and date of birth
Business and tax identification numbers
Payment and banking details
Identity verification documents
Communications or inquiries submitted via email or support channels
B. Merchant Employees
We may collect:
Name, contact information, job title, and employee ID
Payroll and timekeeping data (where applicable)
Banking and tax details if your employer uses SavorQ payroll features
Demographic and benefits-related information provided by your employer
C. Guests
We may collect:
Name, contact information, and location
Order details, transaction history, and payment information
Feedback, preferences, or dietary notes (if provided)
Account and loyalty program details
D. Information from Other Sources
We may also receive data from:
Merchants and business partners
Financial institutions, payment providers, and identity verification services
Public or social media sources
E. Automatically Collected Information
When you use our Services or Websites, we may automatically collect:
Device, browser, and network identifiers (IP address, device ID, OS)
Cookies and activity logs (see Section 7 below)
Usage data such as pages viewed, transactions, or preferences
4. How We Use Personal Information
We use your personal information to:
Provide and support our Services
Process payments and verify identities
Communicate with you about Services or support requests
Manage accounts and business operations
Personalize experiences and improve our systems
Comply with legal obligations
Prevent fraud, ensure security, and enforce policies
Send you updates, offers, or service-related information (where permitted by law or consented to)
5. How We Share Personal Information
We may share your personal information with:
Merchants and Merchant Employees involved in your transactions
Service Providers assisting in operations (e.g., hosting, payments, analytics, customer support)
Business Partners helping deliver features or integrated services
Affiliates and subsidiaries of SavorQ
Legal and regulatory authorities when required by law
In case of mergers or acquisitions, as part of lawful business transitions
We may also share aggregated, anonymized data for analytics and reporting that cannot identify you personally.
6. Retention of Personal Information
We retain your personal information only as long as necessary to:
Provide the Services
Fulfill legal or accounting obligations
Resolve disputes and enforce agreements
Retention periods vary depending on the Service and legal requirements but generally do not exceed seven (7) years unless required by law.
7. Cookies and Tracking Technologies
SavorQ and our partners use cookies, pixels, and similar tools to:
Enable secure website access
Save preferences and improve functionality
Measure and analyze performance
Personalize marketing and advertising
You can manage cookies through your browser settings or visit www.allaboutcookies.org for guidance.
Disabling cookies may limit certain features of our Services.
8. Your Rights and Choices
Depending on your location, you may have rights to:
Access, correct, or delete your personal information
Object to or restrict processing
Withdraw consent (where applicable)
Opt out of marketing communications
You may exercise these rights by contacting support@savorq.com.
We may request verification before processing certain requests.
9. Security
We use administrative, technical, and physical safeguards to protect your personal information.
However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute protection.
10. Links to Other Websites
Our Websites or Services may link to third-party websites.
SavorQ is not responsible for their privacy practices and encourages you to review their privacy policies.
11. Children
Our Services are not directed to children under 13 years old, and we do not knowingly collect personal data from them.
If you believe a child has provided us information, contact support@savorq.com, and we will delete it.
12. How to Contact Us
If you have questions about this Privacy Statement or how we handle your personal information, you can contact us at:
SavorQ Ltd.
4th Floor, Silverstream House
45 Fitzroy Street
London W1T 6EB
United Kingdom
📧 Email: support@savorq.com
📞 Phone: 07940 061279
13. Changes to This Privacy Statement
We may update this Statement from time to time.
Any updates will be posted on https://www.savorq.com, with the “Last Updated” date adjusted accordingly.
Please review it periodically.
Addendum A – United States (California)
This section applies to California residents under the California Consumer Privacy Act (CCPA).
It outlines how SavorQ collects, uses, and shares information, as well as your rights to:
Request access to your personal data
Request deletion of your data
Opt out of the sale or sharing of personal data
Non-discrimination for exercising these rights
To submit a request, email support@savorq.com with the subject line “California Privacy Request.”
Addendum B – Canada
This section applies to individuals located in Canada under PIPEDA and provincial privacy laws.
By using SavorQ’s Services, you consent to the collection and processing of your personal data as described in this Statement.
You have the right to access, correct, or withdraw consent for your personal data, subject to legal and contractual limits.
Requests may be sent to support@savorq.com.
SavorQ processes and stores data in the United Kingdom and may transfer data internationally with appropriate safeguards.
Addendum C – Ireland
This section applies under the General Data Protection Regulation (GDPR) for data subjects in Ireland.
Data Controller: SavorQ Ltd.
Legal Bases for Processing:
Contract performance
Legal compliance
Legitimate interests
Consent (where required)
You may exercise GDPR rights, including access, rectification, deletion, and data portability, by emailing support@savorq.com.
You may also lodge complaints with the Irish Data Protection Commission at https://www.dataprotection.ie.
Addendum D – United Kingdom
This section applies under the UK GDPR and Data Protection Act 2018.
Data Controller: SavorQ Ltd.
Registered Office: 4th Floor, Silverstream House, 45 Fitzroy St, London W1T 6EB, United Kingdom
Your rights include:
Access, correction, and deletion of personal data
Objection to processing and direct marketing
Data portability and consent withdrawal
To exercise your rights or file a complaint, contact support@savorq.com or the Information Commissioner’s Office (ICO) at https://ico.org.uk.
Last Updated: October 2025
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